Refund Policy
Test Prep Courses

- Eligibility for refund

To be eligible for a refund based on the criteria mentioned below, a customer must have paid for a course(s) within the last 30 days from the date of claiming the refund.

Based on the criteria mentioned above, LeapScholar will consider parents or authorised guardians who have made payments on behalf of students as customers.

- Conditions for refund

Based on the criteria mentioned above, LeapScholar considers refunds only for the following cases:

1. If a customer has paid the full amount for any of the LeapScholar’s Test Prep Courses, and they do not receive access to the LeapScholar website within 8 days from the date of purchase. Customer must ensure the following conditions are met to claim refund, provided:

   • a. Consumers must have used the correct login credentials to access their account on the website.
   • b. Consumers must have coordinated with the LeapScholar team for resolution, especially if the team reaches out before the 8-day period from the date of purchase.
2. If a customer pays an amount that exceeds the price of the course listed on the official LeapScholar website, they will receive a refund for the extra amount paid.
3. If the course teacher cancels 4 or more sessions in a row without giving any prior notice or communicating through official channels such as Telegram, Whatsapp, or Email.

- Possible resolutions other than refund:

1. The total amount paid can be adjusted against other offerings if required, based on the assessment by LeapScholar, provided

   • a. Concerns raised by customer are deemed valid by LeapScholar
   • b. Concerns are deemed reasonable and/or true from both the parties

- No Refund is offered in the following cases:

1. If the customer has not paid the full amount and their access to the course is revoked due to this reason, then they will not receive a refund for the amount they have already paid.
2. For 1:1 sessions, if a session is canceled due to an emergency from either the student/customer or the teacher's end, and the student/customer is informed beforehand (within 24 hours), then no refund will be granted.

If LeapScholar initiates a refund, it will take at least 7 days to complete the procedure starting from the date of confirmation of the refund.

Please Note:

1. If any token amount is paid, no refund will be processed on the same
2. In case of self prep courses, the consumer has to use a laptop or desktop for the best learning experience (The course is not available on the mobile or tablets)
3. LeapScholar considers Telegram, Whatsapp & Email as official communication channel